Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Plooran (OPC) Private Limited ("Plooran", "Company", "we", "us", or "our") governing your access to and use of the website located at plooran.com and all associated subdomains, services, products, and digital offerings (collectively, the "Services").

By accessing or using our Services in any manner, including browsing the website, creating an account, submitting any information, or engaging with any feature, you:

• Confirm that you are at least 18 years of age or have obtained verifiable parental/guardian consent
• Confirm that you have the legal capacity and authority to enter into this agreement
• Agree to comply with these Terms and all applicable laws and regulations
• Acknowledge that these Terms form a legally binding contract

These Terms are to be read in conjunction with our Privacy Policy, which is incorporated herein by reference.

2. Company Information

Plooran (OPC) Private Limited is a company duly incorporated under the Companies Act, 2013, in India.

• Registered Name: Plooran (OPC) Private Limited
• Company Type: One Person Company (OPC) — Private Limited
• Registered in: India
• Principal Office: India
• Website: https://plooran.com
• Legal Contact: legal@plooran.com

3. Definitions

In these Terms, unless the context otherwise requires:

• "Account" means a registered user account created on the Plooran platform.
• "Content" means all text, information, images, graphics, audio, video, software, code, data, and other material on or transmitted through the Services.
• "User Content" means any Content that a User submits, posts, uploads, or transmits through the Services.
• "Intellectual Property Rights" means all present and future rights under patent law, copyright law, trade secret law, trademark law, and any other proprietary rights recognised in any country or jurisdiction.
• "Platform" means the Plooran website, web application, APIs, and related digital infrastructure at plooran.com and associated subdomains.
• "Services" means all services, features, products, tools, and content provided by Plooran, including the Platform, consultation services, and any associated offerings.
• "Third-Party Services" means services, platforms, or products provided by entities other than Plooran, including Google OAuth for authentication.

4. Description of Services

Plooran provides the following categories of services through its Platform:

4.1 Company Platform and Information

The plooran.com website serves as the corporate presence of Plooran (OPC) Private Limited, providing information about our company, team, services, products, career opportunities, and contact channels.

4.2 User Accounts

Registered users may create accounts on the Platform to access personalised features, submit enquiries, manage their profile information, and engage with services offered through the Platform.

4.3 Business and Technology Services

Plooran offers technology consulting, AI solutions, digital product development, and data engineering services. Details of specific service engagements are governed by separate agreements entered into between Plooran and the relevant client.

4.4 Associated Brands

The Platform provides information about Plooran's associated brands, including Seawidth Solutions and the AI Lab. Access to and use of those platforms (seawidth.com and seawidth.ai) may be governed by separate terms and conditions.

Plooran reserves the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without prior notice, and without liability to you.

5. Eligibility

To access and use the Services, you must:

• Be at least 18 years of age. If you are under 18, you may only use the Services with verifiable consent from a parent or legal guardian who agrees to be bound by these Terms.
• Have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872, or the applicable laws of your jurisdiction.
• Not be a person barred from receiving services under the laws of India or other applicable jurisdictions.
• Not have had your account previously terminated by Plooran for cause.
• Provide accurate, current, and complete information when registering for an account.

By registering for an account or using the Services, you represent and warrant that you meet all eligibility requirements listed above. Plooran reserves the right to refuse service to any individual at any time for any lawful reason.

6. Account Registration and Security

6.1 Registration

Certain features of the Services require you to create an account. You may register using your email address and a password, or by using a supported third-party authentication service (currently Google OAuth). By registering, you agree to provide accurate, current, and complete information and to keep such information updated.

6.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials (username, password, and authentication tokens). You agree to:

• Keep your password and authentication credentials strictly confidential and not share them with any third party
• Use a strong, unique password for your Plooran account
• Immediately notify Plooran at legal@plooran.com if you suspect any unauthorised access to or use of your account
• Ensure you log out from your account at the end of each session, particularly when using shared or public devices

6.3 Account Responsibility

You accept full responsibility for all activities that occur under your account, whether or not you have authorised such activities. Plooran will not be liable for any loss or damage arising from unauthorised use of your account credentials where such unauthorised use results from your failure to maintain the security of your credentials.

6.4 One Account Per User

Each individual or organisation may maintain only one active account. Creating multiple accounts for the purpose of circumventing account restrictions or these Terms is prohibited and may result in immediate termination of all such accounts.

6.5 Google Sign-In

If you register or log in using Google Sign-In, your access to the Services is also subject to Google's Terms of Service and Privacy Policy. Plooran is not responsible for the terms or practices of Google. You may revoke Plooran's access to your Google account at any time through your Google account settings, though this may affect your ability to access the Services.

7. Permitted Use

Subject to your compliance with these Terms, Plooran grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal or internal business purposes in accordance with these Terms.

This licence does not include the right to:

• Sublicense, sell, resell, transfer, assign, or otherwise commercially exploit the Services or your access thereto
• Modify, adapt, translate, create derivative works based upon, or reverse engineer any portion of the Services
• Use the Services for any purpose other than as expressly permitted by these Terms
• Remove any proprietary notices or labels from the Services

This licence will automatically terminate if you violate any of its restrictions and may be terminated by Plooran at any time.

8. Prohibited Uses

You agree not to use the Services in any manner that:

8.1 Violates Laws and Regulations

• Violates any applicable local, state, national, or international law or regulation, including the Information Technology Act, 2000, the Information Technology (Amendment) Act, 2008, the Digital Personal Data Protection Act, 2023, or any other applicable Indian or international law
• Is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, or otherwise objectionable
• Violates the rights of others, including Intellectual Property Rights, rights of privacy, or rights of publicity

8.2 Security Violations

• Attempts to gain unauthorised access to any portion of the Services, other accounts, computer systems, or networks connected to the Services through hacking, password mining, or any other means
• Introduces any virus, trojan horse, worm, logic bomb, or other malicious or technologically harmful material
• Interferes with, disrupts, or creates an undue burden on servers, networks, or the Services, or attempts to do so
• Uses automated scripts, bots, scrapers, crawlers, or similar tools to collect information from or interact with the Services without prior written permission
• Attempts to decompile, disassemble, reverse-engineer, or otherwise discover the source code of the Services

8.3 Misuse and Fraud

• Impersonates any person or entity, or falsely states or misrepresents your affiliation with a person or entity, including Plooran or any of its employees or officers
• Forges, manipulates, or falsifies headers or other identifiers in electronic communications to disguise the origin of any content transmitted through the Services
• Engages in any fraudulent activity or collects information about others without their consent
• Uses the Services to send unsolicited commercial communications (spam), chain letters, or pyramid schemes

8.4 Harmful Content

• Uploads, posts, or transmits any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party
• Transmits any content that is sexually explicit, depicts minors in an inappropriate manner, or promotes discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age
• Promotes illegal activities or facilitates the violation of any applicable laws

9. Intellectual Property Rights

9.1 Plooran's Intellectual Property

The Services and all Content therein — including but not limited to the website design, layout, graphics, logos, trade names, trade marks, service marks, text, software, databases, APIs, and all other material — are the exclusive property of Plooran (OPC) Private Limited or its licensors and are protected by applicable Indian and international intellectual property laws, including the Copyright Act, 1957 (as amended), the Trade Marks Act, 1999, the Patents Act, 1970, and related legislation.

The name "Plooran", its associated logos, and the names of Plooran's products and services are trademarks and trade names of Plooran (OPC) Private Limited. No right or licence is granted to you to use these marks without prior written consent.

9.2 Restrictions on Use

Except as expressly authorised in these Terms or in a separate written agreement with Plooran, you may not copy, reproduce, distribute, modify, display, perform, republish, transmit, create derivative works from, or commercially exploit any Content from the Services without prior written permission from Plooran.

9.3 Feedback

If you submit any feedback, suggestions, ideas, or other information regarding the Services ("Feedback"), you hereby grant Plooran a worldwide, royalty-free, perpetual, irrevocable, and fully transferable licence to use, reproduce, modify, adapt, publish, distribute, and incorporate such Feedback into the Services without restriction and without compensation to you.

10. User Content

10.1 Ownership

You retain ownership of any User Content you submit through the Services, subject to the licence granted below. By submitting User Content, you represent and warrant that you own or have the necessary rights to submit such content and that it does not violate these Terms or any applicable law.

10.2 Licence to Plooran

By submitting User Content (including enquiries, feedback, messages, profile information, or other submissions), you grant Plooran a non-exclusive, worldwide, royalty-free licence to use, process, store, and display such User Content to the extent necessary to provide and improve the Services.

10.3 Content Standards

All User Content must comply with applicable law and these Terms. Plooran reserves the right (but assumes no obligation) to review, monitor, edit, or remove any User Content at its sole discretion and without notice.

10.4 No Endorsement

Plooran does not endorse any User Content and expressly disclaims any and all liability in connection with User Content. Views expressed in User Content are solely those of the individual submitting such content and do not reflect the views of Plooran.

11. Privacy

Your privacy is important to us. Our collection, use, and handling of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection and use of your personal information as described in the Privacy Policy.

We comply with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable Indian and international data protection laws. Please review our Privacy Policy carefully to understand our data practices.

12. Third-Party Services and Links

The Services may contain links to, or integrate with, third-party websites, applications, or services, including Google (for authentication) and our affiliated platforms at seawidth.com and seawidth.ai. These third-party services are governed by their own terms and conditions and privacy policies.

Plooran does not control third-party services and is not responsible for their content, functionality, terms, privacy practices, or availability. The inclusion of a link to or integration with a third-party service does not imply endorsement by Plooran of such service or any association between Plooran and the operators of such service.

Your use of any third-party service is at your own risk and subject to that service's terms. Plooran encourages you to review the terms and privacy policies of any third-party service you access through or in connection with the Services.

13. Disclaimers and Warranties

13.1 "As Is" Basis

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PLOORAN EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that the Services will be uninterrupted, timely, secure, or error-free
• Any warranty regarding the accuracy, reliability, or completeness of any information provided through the Services
• Any warranty that defects in the Services will be corrected
• Any warranty that the Services or the servers that make them available are free of viruses or other harmful components

13.2 No Professional Advice

Content provided through the Services is for general informational and business purposes only and does not constitute legal, financial, investment, tax, medical, or professional advice of any kind. You should always seek the advice of a qualified professional before making decisions based on information obtained from the Services.

13.3 Service Availability

Plooran does not warrant that the Services will be continuously available or that any particular features will remain available at any given time. Plooran may modify, suspend, or discontinue the Services, in whole or in part, at any time without liability to you.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• IN NO EVENT SHALL PLOORAN, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL LOSS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF PLOORAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• PLOORAN'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO PLOORAN IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE THOUSAND INDIAN RUPEES (INR 1,000).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, Plooran's liability shall be limited to the greatest extent permitted by applicable law.

The limitations of liability in this section are fundamental elements of the basis of the agreement between you and Plooran. The Services would not be provided without these limitations.

15. Indemnification

You agree to indemnify, defend, and hold harmless Plooran (OPC) Private Limited and its directors, officers, employees, agents, contractors, successors, and assigns from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of or access to the Services
• Your violation of these Terms or any applicable law or regulation
• Your violation of any third-party rights, including Intellectual Property Rights or rights of privacy
• Any User Content you submit, post, or transmit through the Services
• Your negligence or wilful misconduct

Plooran reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with Plooran in asserting any available defences.

16. Termination

16.1 Termination by Plooran

Plooran reserves the right to suspend or terminate your access to the Services (including your account) at any time, with or without cause and with or without notice, including but not limited to if Plooran reasonably believes that:

• You have violated these Terms or any applicable law
• Your use of the Services poses a security risk to Plooran or any third party
• Your account has been inactive for an extended period
• Your continued use is otherwise detrimental to the interests of Plooran or its users

16.2 Termination by You

You may terminate your account at any time by submitting a written request to legal@plooran.com or by using the account deletion feature in your profile settings, if available. Upon termination, your right to use the Services ceases immediately.

16.3 Effect of Termination

Upon termination of your account for any reason:

• Your licence to use the Services is immediately revoked
• You must cease all use of the Services
• Plooran may delete your account data in accordance with its data retention policy and the Privacy Policy
• Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 9 (Intellectual Property), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), 17 (Governing Law), and 18 (Dispute Resolution)

17. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter, formation, or enforceability (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Subject to the dispute resolution clause below, you agree to submit to the exclusive jurisdiction of the courts of competent jurisdiction located in Bengaluru, Karnataka, India for the resolution of any disputes arising under or in connection with these Terms or the Services.

If you are accessing the Services from a jurisdiction outside India, you do so on your own initiative and are responsible for compliance with all applicable local laws.

18. Dispute Resolution

18.1 Informal Resolution

Before initiating formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting Plooran at legal@plooran.com, providing a written description of the dispute, the nature of your claim, and the resolution you are seeking. Plooran will attempt to resolve the dispute within 30 days of receiving your notice. If the dispute is not resolved within this period, either party may proceed to formal resolution.

18.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or the breach, termination, or invalidity thereof, that cannot be resolved through informal means shall be finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties, or appointed in accordance with the Act. The seat of arbitration shall be Bengaluru, Karnataka, India. The language of arbitration shall be English. The arbitral award shall be final and binding on the parties.

18.3 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm pending arbitration.

18.4 Consumer Disputes

Nothing in this section shall restrict your right to approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, if applicable.

19. General Provisions

19.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or agreements published by Plooran on the Services, constitute the entire agreement between you and Plooran with respect to the Services and supersede all prior or contemporaneous agreements, representations, and understandings between you and Plooran.

19.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be deemed deleted. The remaining provisions of these Terms shall continue in full force and effect.

19.3 Waiver

No failure or delay by Plooran in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No waiver by Plooran of any breach of these Terms shall be considered a waiver of any subsequent breach of the same or any other provision.

19.4 Assignment

You may not assign, transfer, or sub-licence your rights or obligations under these Terms without the prior written consent of Plooran. Plooran may assign these Terms without restriction, including in connection with a merger, acquisition, corporate restructuring, or sale of assets.

19.5 Force Majeure

Plooran shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics, governmental actions, civil unrest, internet outages, or other force majeure events.

19.6 Language

These Terms are drafted in the English language. In the event of any conflict between the English version and any translation, the English version shall prevail.

20. Changes to These Terms

Plooran reserves the right to revise these Terms of Service at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the updated Terms on this page
• For material changes, send a notification to your registered email address (if you have an account)
• For significant changes, display a prominent notice on the website or within the Services

Your continued access to or use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must immediately cease using the Services and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of your rights and obligations.

21. Contact Us

If you have any questions, concerns, or complaints about these Terms of Service or our practices, please contact us through the following channels:

For privacy-related inquiries, please refer to our Privacy Policy and contact our Grievance Officer as described therein.